SHIPPING POLICY

Deliveries

Your delivery fee is calculated and displayed at checkout and recorded in your order confirmation and invoice, which is emailed to you.
Delivery takes 3-5 business days from the date of receipt of your order confirmation, except during high volume periods such as sales and special events (e.g. the festive season) during which delivery may take up to 21 business days.
Your order will only be delivered on business days (Monday-Friday) between 09.00-16.00 to a valid address in South Africa. You, or the person accepting delivery on your behalf, may be requested to produce identification when accepting delivery of your Matawi order.
Two attempts will be made to deliver your order: if you refuse or neglect to be available to take receipt of the order, after 2 failed delivery attempts, you may incur additional shipping charges or your purchase may be returned to Matawi, in which case you will be refunded, with deductions made for delivery charges and reasonable administrative costs incurred.

Tracking

Within 48 hours of your order being dispatched, you will receive an email or sms confirmation indicating your shipping details, a tracking number and a link to track your order. Please check your spam folder and contact us promptly if you have not received tracking information within 72 hours of successfully concluding your transaction: info@matawi.co.za | 0783362181

Upon delivery, please inspect your Matawi products to be satisfied that they conform to the quality and quantity ordered and are free from any defects. We urge you to contact us promptly at info@matawi.co.za in the event you have any complaints pertaining to your purchase.

Customer Service & Assistance

Please direct any queries or requests for assistance to 0783362181 or info@matawi.co.za